Returns Policy

1. Introduction

At Wooden Windows, we take great pride in the quality and craftsmanship of our bespoke products. We are committed to ensuring that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return a product. This Returns Policy outlines our procedures for returns and refunds.

2. Eligibility for Returns

Before placing an order for custom-made products like windows and doors, items can be returned, and refunds will be dependant upon the condition of the items upon return. The refund amount will be determined by the product's condition matching that at the time of purchase.

3.How to Return an Item

If you wish to return an item for any reason, please call our team straight away. For any returns, we request that you notify us by email of intention to return the items. You have 60 days after the day of delivery in which to return the goods. You will be issued with a Returns Authorisation Form which we would ask you to print and attach to all packaged items (this will enable us to easily identify your items once received back).

Arrangements and costs for the return of goods to our registered office will need to be met by the Client. Should you wish for Wooden Windows to arrange collection of goods, there will be a minimum charge of £40. Refunds will be issued for any returned parts once inspected and found to be in good resalable condition. If any goods are found to be damaged, we reserve the right to reduce the refund provided, up to the full value of the goods.

4. Cancellation Before Production

If you decide to cancel your order before production begins, please contact us as soon as possible. A full refund will be provided, except for a fee to cover any administrative and material costs incurred up to that point.

5. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at [email protected].