Wooden Windows - Frequently asked Questions.
We have gone to great efforts to try and make buying through Wooden Windows as simple and painless a process as possible but we appreciate that you may have a few questions. Should you not be able to find your answers on our website, feel free to Contact Us.

How do I order my Windows and Doors?

Using our WindowBuilder you are able to design and order your new windows in a simple step by step process. If you are looking to purchase a new timber door, please use our DoorBuilder.

Can you talk me through the ordering process?

Never a problem! If you are struggling with any part of the design process or have any uncertainties, we are always happy to talk this through over the phone on 01782 644871. Or, if you prefer, we can simply take your order over the phone.


That’s not a problem, contact us either by phone on 01782 644871 or email using hello@woodenwindows.com and we will be more than happy to go through your design requirements and come up with a quote for you.
Get in touch with us via phone on 01782 644871 or email using sales@woodenwindows.com and we will look into the best price that we are able to offer.
Unfortunately not, you would need to call us on 01782 644871 so that we can make sure that no work has been done on the windows and so that we can make the alterations immediately so as not to delay your order.
While all dimensions provided by the WindowBuilder are completely accurate we would always advise allowing yourself an additional 10mm surrounding your window / door for fitting purposes.
Please call us and talk to us about your project, regulations vary from England to Scotland, as well as new build regulations. Our technical team can give you all the advice you need - 01782 644871.


This will depend if you choose to go for Pre-finished windows or Self finished windows. Our pre-finished windows take between 6 and 8 weeks. Where as our self-finished windows can be delivered in as little as 7-10 working days (could increase slightly during busy periods). If you need an accurate lead time, please call us on 01782 644871.
Normally our production is prioritized by order but if you have special requirements, please call us on 01782 644871.
We deliver our windows & doors on our own vehicles with our own drivers so we can ensure that everything gets to you in perfect condition. In rare circumstances we may have no option but to use external couriers. Should there be any damage in transit, please let us know as soon as possible and we would be more than happy to send out any necessary replacements.
"Self-finish" windows leave us with a high-grade sanded finish, perfect for you to apply your choice of stain, paint or varnish.
"Pre-finished" windows leave us with an unbeatable finish in the colour of your choice.
We always welcome collections from our factory, simply choose ‘own collection’ when ordering. We’ll give you a collection date to let you know when everything will be ready.


We do not offer a fitting service, we manufacture only. However, fitting is a basic job for any good joiner or builder. You are sure to find a joiner in the trade section of your local paper.
Not to worry, we have our highly trained staff manning our phones 8.00-17.30 Monday to Friday on 01782 644871 just waiting to answer your call. They will be more than happy to assist you in any way possible and you can even purchase your windows over the phone with them if you like. Alternatively you can send us any questions using hello@woodenwindows.com and we will get back to you as soon as we can.