Frequently Asked Questions

Using our online Window Builder or Sliding Sash Window Builder you can design and order your new windows via a simple step-by-step process. If you are looking to purchase a new timber door, please use our online Door Builder.
If you prefer, you can call us on 01782 644871 and our sales team will be able to provide a quote and take your order over the phone.

Of course! If you are struggling with any part of the design process or have any uncertainties, we are always happy to talk this through over the phone on 01782 644871. If you prefer, we can simply take your order over the phone.

Yes, we are able to help with projects of all sizes, whether a single window or doors and windows for multiple properties.

We don’t offer an onsite measuring service, however you’ll find measuring guides in the Resources section of our website. You can then transfer the dimensions to our online Window or Door Builder design tools to create your design. Our team are also extremely skilled at offering assistance over the phone and will be able to help you find the required measurements.

Measuring for your new windows or doors is quite straightforward – the measuring guides in the Resources section of our website explain how to find the dimensions. If you still have any questions, you can call our team on 01782 644871.

We're a manufacture and supply only service and don’t offer a fitting service. We'd normally recommend you use a website like checkatrade.com to find a reputable fitter or contact local joiners. You can also find our Window Fitting Guide here.

We require payment in full at the point of order, or payment of a deposit at point of order with the balance fully cleared before delivery, by prior agreement.

All of our windows and doors have:

• 5 year guarantee against manufacturing defects
• 5 year guarantee on gas filled sealed units
• 5 year guarantee on factory finished paint system

Yes, you can view our range of windows and doors at our showroom in Stoke-on-Trent. You’ll find our address and opening times here.

That’s not a problem - please call our team on 01782 644871 or email [email protected] and we will be more than happy to go through your design requirements and create a quote for you.

Yes, we can - we can fulfil anything from a single window order to a multi plot development.

If you know what you’re looking for, request a quote and attach your window schedule or set of plans/drawings, and we will be in touch as soon as we’ve reviewed your requirements. With sufficient detail we can give you a quotation within 24-48 hours. In your enquiry, please confirm the material (oak, softwood, hardwood), and any other details you can give to us to assist.

Alternatively, you can email the information to [email protected], or if you’d like to chat to a member of the team about your requirements, call us on 01782 644871.

Unfortunately not - you would need to call us on 01782 644871 so we can make sure no work has already been done on the windows and so we can make the alterations immediately so as not to delay your order.

While all dimensions provided by the Window Builder are completely accurate, we would always advise allowing yourself an additional 10mm surrounding your window for fitting purposes.

Please call us on 01782 644871 and talk to us about your project. Regulations vary from England to Scotland, as well as new build regulations - our technical team can give you all the advice you need.

That’s not a problem - please call our team on 01782 644871 or email [email protected] and we will be more than happy to go through your design requirements and create a quote for you.

Please call us on 01782 644871 or email [email protected] and we’ll look into the best price that we are able to offer.

Unfortunately not - you would need to call us on 01782 644871 so we can make sure no work has already been done on the door(s) and so we can make the alterations immediately so as not to delay your order.

While all dimensions provided by the Door Builder are completely accurate, we would always advise allowing yourself an additional 10mm surrounding your door for fitting purposes.

Please call us on 01782 644871 and talk to us about your project. Regulations vary from England to Scotland, as well as new build regulations - our technical team can give you all the advice you need.

All timber products require routine maintenance, the frequency depends largely on their location and environmental conditions. We recommend conducting an annual inspection of your property to identify any signs of wear or damage. If you notice peeling or cracking on the surface, it’s a clear sign that the wood is at risk of exposure to the elements. At this stage, it’s crucial to sand the area and reapply your preferred protective coating.

For optimal results, we highly recommend consulting the technical team of your coating supplier. Their expertise will provide you with the detailed guidance needed to keep your timber in excellent condition.

The factory finished paint system used on our pre-finished windows and doors is guaranteed for 5 years and minimises the maintenance our products require. You can find information on caring for and maintaining our self-finish windows and doors in our Timber Window Care and Timber Door Care guides.

Our flush casement windows, stormproof windows and doors are manufactured by our skilled team at our factory in Staffordshire. Our sliding sash windows are made by our trusted European partner.

U-values measure how effective a material is an insulator.

• Our flush casement windows have a u-value of 1.3W/m²K
• Our stormproof windows and doors have a u-value of 1.4W/m²K

Safety glass is engineered to minimise the risk of breaking and to reduce the likelihood of injury if it does. It undergoes special treatments to enhance its strength and, in the event of breakage, it fragments into smaller, less hazardous pieces. In contrast, regular glass shatters into large, sharp shards that can pose a significant risk of serious injury.

Safety glass is legally required in specific critical locations to ensure safety and reduce the risk of injury in high-impact areas:

• Doors: Any glass situated entirely or partially within 1500mm of the floor
• Windows: Any glass located entirely or partially within 800mm of the floor
• Glazing near doors: Any glass positioned entirely or partially within 300mm of a door's edge and within 1500mm of the floor

However, we recommend consulting your building inspector or architect, as they may have additional or location-specific requirements based on the placement of the door or window.

There is an option to select safety glass on our online Window and Door Builders. If you’re not sure whether you need safety glass, please contact our team on 01782 644871 who’ll be able to advise.

We manufacture using engineered, finger jointed pine, clear faced sapele and oak, as well as Accoya.

Engineered or multi-layer timber is a method of producing exceptionally strong and durable wood by bonding multiple layers together, with the grain of each layer running in alternating directions for added stability.

This technique has been used for centuries in the construction of bridges, churches, windows, and doors. Commonly referred to as laminated or engineered timber, it offers superior strength and resilience compared to solid, single-section wood, regardless of whether it is made from hardwood or softwood species.

Accoya is a sustainably sourced, modified wood derived from radiata pine (Pinus radiata). It undergoes a specialized treatment with acetic acid, enhancing its durability and making it highly resistant to rot.

The acetylation process alters the molecular structure of the wood by converting its free hydroxyl groups into acetyl groups. This transformation significantly reduces the wood's capacity to absorb water, enhancing its dimensional stability and durability.

Accoya is a non-toxic, environmentally friendly, and child-safe wood product. It offers exceptional stability, structural certification, and is rated with Class 1 durability - the highest level of durability available.

"Flush casement" means that the opening window closes flush into the outer frame, whereas a stormproof window features a rebated casement opener which lips over the outer face of the window frame.

'Self-finish' windows and doors leave us with a high-grade sanded or primed finish, perfect for you to apply your choice of stain, paint or varnish.

'Pre-finished' windows and doors leave us with an unbeatable spray finish in the colour of your choice.

Colours we are currently able to offer include the RAL Classic palette, Farrow & Ball, Little Green, and stains from Teknos. However, if you are looking for a colour not listed, please let us know.

Natural, renewable and biodegradable, when sourced from legal and sustainable sources – something we are committed to as a company – wood is the champion of environmentally-friendly materials. It has a much lower carbon footprint than other materials, with significantly less environmental impact during manufacturing than aluminium and UPVC.

This will depend on whether you have ordered pre-finished windows/doors or self-finish windows/doors.

Our pre-finished windows take between 6 and 8 weeks, whereas our self-finish windows can be delivered in as little as 7-10 working days (this may increase slightly during busy periods). If you need an accurate lead time, please call us on 01782 644871.

Once your windows/doors are ready for delivery, we will let you know the delivery date via email.

If the delivery date given doesn’t suit you, please get in touch with us as soon as you receive your notification and we’ll be happy to arrange a more convenient option.

Normally our production is prioritised by order, but if you have special requirements please call us on 01782 644871.

Our windows and doors are delivered by our own transport fleet so we can ensure everything gets to you in perfect condition. In rare circumstances we may need to use an external courier.

Should there be any damage in transit, please let us know as soon as possible and we’ll be more than happy to send out any necessary replacements.

We welcome collections from our factory, simply choose ‘own collection’ when ordering. We’ll give you a collection date to let you know when everything will be ready.

We currently deliver to mainland UK only, however in the past we have shipped to ports for customers to then arrange their own onward shipping.

Our team are always ready to assist you on 01782 644871.